FAQ

What is the purpose of Shiplove?

Shiplove is a gifting program that aids in helping the RL B2B team maintain engagement within our customer journey. Send a thoughtful note and gift to create a memorable customer experience to help increase sales and drive retention globally.

Who should I send a gift to?

Customers and Partners.

What events should prompt me to send a pack?

● Onboarding a partner or customers who just launched an account with us

● Thanking a VIP- send an Executive a gift for doing something important

● Life Event- customer or partner received a promotion, or just had a baby

● Renewal-Customer renewed a contract

● Course Completion- send to existing partner for completing continuing education courses

● Holidays- time to re-engage or maintain engagement with a customer who may have not been as responsive as you’d like.

How long does it take for my customer to receive their packs?

Recipients should receive their packs within 5-7 business days after receiving the order. This applies to US & International Customers.

How many packs can I send?

We are limited to 15 packs per month. This is subject to change.

How do I customize my greeting card?

There is a standard message that is attached to each pack. You may preview this message while placing your order. You may also type a custom message in the order field and our team will print the message and include this with your gift choice.

What countries require tax id #’s (CPF #’s) for delivery?

There are 9 countries that requires tax id # (or CPF #).

Brazil, Canary Islands, Chile, Ecuador, Israel, Peru, South Africa,Thailand, Turkey

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